Last updated: May 5th, 2020
PLEASE CAREFULLY READ THESE TERMS OF USE (“Terms”) AND THE PRIVACY POLICY. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS OF USE, THEN DO NOT ACCESS OR USE THIS WEBSITE.
This website (the “Site”) is operated by “Kingston Printing” and/or its subsidiaries (collectively referred to as “Kingston Printing”) which provides this Site and other products and services to you when you visit or conduct business on Kingston Printing's website (collectively, “Kingston Printing Services”.) Kingston Printing provides the Kingston Printing Services to you subject to the following conditions. These terms and conditions may be changed or updated without notice at any time in our discretion.
This Site is provided on an AS IS and AS AVAILABLE basis. We make no warranty that the Site will operate error-free.
Do not use this Site if you are under age 18.
You are responsible for protecting your password and controlling access to your account. You are responsible for all orders placed or other actions that are taken through your account.
Unless otherwise indicated on the Site, all content and other materials on the Site, including, without limitation, all logos, designs, text, graphics, pictures, information, data, software, tools, widgets, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of us, our licensors, or clients and are protected by copyright laws. It is strictly prohibited to re-distribute, copy, or republish any of the Site Materials.
We respect the intellectual property rights of others, and we insist that our customers respect intellectual property rights as well.
Content is defined as any information and/or material, including text and images that constitutes and/or substantiates any publication, document, website, or printed item.
You may not place or reproduce any trademarks, service marks, logos, or copyright protected works that are not owned by you or licensed to you onto materials or merchandise to be manufactured or distributed by Kingston Printing.
Kingston Printing also prohibits using explicit language or pornography on printed materials and merchandise.
You are responsible for all Content that you use, send, upload, post, or transmit via the Kingston Printing website, including without limitation any images from the Kingston Printing image library. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree not to use the Site to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks; or (v) any Content that infringes the intellectual property rights or other proprietary rights of Kingston Printing or any third party.
You acknowledge that Kingston Printing does not pre-screen Content, but that Kingston Printing and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the Terms or may otherwise be objectionable. You agree that Kingston Printing may preserve Content and may also disclose it if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of use; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Kingston Printing, its users or the public.
Kingston Printing may make third-party information and other content available on or through the Site (the "Third-Party Content") as a service to those interested in this information and we may provide information regarding or access to third-party products or services available on or through the Site ("Third-Party Products and Services"). Your business dealings or correspondence with such third parties, and any terms, conditions, warranties or representations associated with them, are solely between you and such third party. We do not control, endorse or adopt any Third-Party Content or Third-Party Products and Services, and make no representations or warranties of any kind regarding the Third-Party Content or Third-Party Products and Services. Kingston Printing is not responsible or liable in any manner for any Third-Party Content or Third-Party Products and Services and undertakes no responsibility to update or review any Third-Party Content or Third-Party Products and Services. You use Third-Party Content and Third-Party Products and Services at your own risk.
You are solely responsible for all your activity in connection with the Site and the Kingston Printing Services. As a condition of your use of the Site, you warrant that you will not use the Site and/or the Kingston Printing Services for any purpose that is unlawful or prohibited, including, without limitation, the following:
In our sole discretion, Kingston Printing may monitor and remove any and all Content for any, or no, reason, including, without limitation, that which allegedly infringes another party’s copyrights.
In accordance with the terms of the Digital Millennium Copyright Act of 1998 (“DMCA” or the “Act”), Kingston Printing has registered a designated copyright agent with the United States Copyright Office and avails itself of the Act’s protection.
(i) Notice. If you are a copyright owner or authorized agent thereof, please report any alleged copyright infringements to by preparing a DMCA Notice of Alleged Infringement (the “Notice”) meeting the specifications below and submitting it to our designated copyright agent (our “Designated Agent”), DMCA Designated Agent, Kingston Printing.DMCAagent@kingstonprinting.com.
(ii) Counter-Notice. You may send a counter-notice (the “Counter Notice”) meeting the specifications below to our Designated Agent if you believe that your removed Content is not infringing, or that you have authorization from the copyright owner, an authorized agent or pursuant to law, to post and use the material in your Content.
The Counter Notice should meet the following specifications:
If our Designated Agent receives a counter-notice from you, we will send a copy of the counter-notice to the original complaining party informing that party that Kingston Printing may repost the removed Content or cease disabling it unless the complaining party (copyright owner) files an action seeking a court order against you within 10 business days after receipt of the counter-notice. Kingston Printing will repost if an action is not filed within 10 business days.
Kingston Printing is based in Henrico, VA and has servers located in Henrico, VA. This Site and your use of it are governed by the laws of the Commonwealth of Virginia, not including its conflicts of laws provisions. You agree to submit to the jurisdiction of the state and federal courts for Henrico County, VA, and agree that venue in these courts is proper in any legal action or proceeding arising from or related to the Site or Kingston Printing Services.
In no event shall Kingston Printing or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Kingston Printing has been advised of possibility of the damage, arising out of or in connection with the use or performance of the Site or the Kingston Printing Services or of failure to provide products and services that you order from Kingston Printing or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Kingston Printing be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the Site or its Content.
If any provision of this agreement is found to be invalid, illegal, or otherwise unenforceable, the validity, legality, or enforceability of the remaining provisions shall not be affected in any way.
Content is provided AS IS. Kingston Printing makes no claims or warranties that the Site Materials or Content are suitable for specific purposes, are non-infringing, complete, timely, reliable, or are free from errors, inaccuracies, or typographical mistakes.
Except as provided elsewhere in these Terms, Kingston Printing DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THE RIGHTS OF OTHERS.
Kingston Printing DOES NOT WARRANT THAT THIS WEBSITE WILL OPERATE IN AN ERROR-FREE MANNER, OR IS COMPLETELY FREE FROM VIRUSES OR OTHER DESTRUCTIVE OR HARMFUL CODE.
Links from this Site to a non-Kingston Printing website may be provided for users' convenience only. Kingston Printing does not control or review these websites, nor does the presence of a link imply any endorsement of non-Kingston Printing websites. Kingston Printing is not responsible for the contents, accuracy, completeness, or security of materials on linked websites. If users elect to access any non-Kingston Printing websites, they do so at their own risk.
You agree that you shall indemnify and hold harmless Kingston Printing and all parties from whom Kingston Printing has licensed portions of Content, and their shareholders, members, directors, officers, employees, and successors and assigns against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material in connection with the Kingston Printing Services (iii) any suit, claim, or demand arising from the use or inability to use this Site.
We reserve the right to lawfully refuse service to any party or person, at any time, without disclosing the reasons for refusal of service.
Pricing, including, but not limited to, print prices, mail service and postage costs, and estimated shipping, is subject to change at any time up until the point that your order is submitted. Once an order is submitted, pricing may change if specifications or parameters of the order are altered.
We honor most credit cards. Payment for goods and services ordered is due in full at time of order, unless purchase qualifies for, and user selects the “Credit Card 50/50” payment option. In order to be eligible for “Credit Card 50/50” option, the print purchase amount must be equal to or greater than $250. For any print purchase of $250 or more, users can opt to pay half of the printing charges, plus any mailing charges at the time of purchase, and the balance of the bill (the remaining half of the print charges, plus shipping charges) when the order is nearing the end of production, prior to shipping. We will charge the credit card on file for the remaining balance due prior to shipping. If, for any reason, payment for the balance is not received, the order will not be shipped until paid in full.
We offer business financing and payments through Behalf. Payment terms will be provided through Behalf.
Credit Terms, such as Net 30 or Net 15 Credit Terms, may be available upon request. Any requests for credit terms are subject to a credit application and review process. If approved for credit terms, we will notify you in writing upon approval. Credit terms may declined or revoked without notice at any time in our sole discretion. For orders placed with Credit Terms as the payment method, payment shall be received within the appropriate number of days from date of invoice, based upon the approved payment terms. For example, Net 30 Payment Terms would require that payment is received within 30 days.
As security for payment of any sum due or to become due under terms of any agreement, Kingston Printing shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in Kingston Printing’ possession including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptances or guarantee of payment shall not affect such security interest and lien. If Kingston Printing turns your account over to an attorney, you agree to pay all costs of collection including 25% of the principle due as attorneys’ fees. This agreement shall be governed by Virginia law. Any litigation arising out of this agreement shall be conducted only in a court of competent jurisdiction in Richmond. Virginia. You agree to pay Kingston Printing a FINANCE CHARGE OF 1.5% per month, minimum FINANCE CHARGE OF $3.00, which is an ANNUAL PERCENTAGE RATE or 18% per annum, on any sum which remains unpaid for thirty days after first billing.
Our Cancellation Policy and Refund Policy (and all other terms & conditions unless otherwise specified) are still in full effect for Payment Terms purchases.
All funds for postage must be received prior to mail fulfillment. The mailing of a job will be forwarded to the post office once postage payments are processed. Payments may be made via check, wire transfer, or credit card. Postage payments made by credit card are subject to a 4% processing fee. If the actual postage amount differs from the estimated postage amount (for example, if the number of mailing pieces changes or the mailing list is updated), Kingston Printing will reconcile the difference, accounting for processing fees where applicable.
The customer is fully responsible for final proof and layout approval prior to the printing process.
Kingston Printing is NOT LIABLE for errors in a final product caused by any of the following, including, but not limited to:
Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Digital Artifacts that are Not Visible on Screen, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Incorrect back up of supplied file(s), Finished Product Size, or any errors resulting from a failure to read and comply with information provided in our Frequently Asked Questions (FAQ) and File Preparation Guide sections of the Kingston Printing website.
Kingston Printing accepts cancellation of orders prior to proof approval subject to the cancellation fee. Once a proof is approved only the shipping is refundable. We will promptly inform you of any cancellation charges that may apply. Upon cancellation, any costs (labor, administrative fees, credit card fees, etc.) already borne by Kingston Printing will be subtracted from your refund. The minimum cancellation fee is $25.
Orders on hold due to file or payment issues will be cancelled by Kingston Printing if no response is received from the customer within 30 days. Charged orders that have been cancelled due to lack of response will be subject to a cancellation fee as stated above.
Kingston Printing reserves the right to cancel an order when we deem the files do not meet our requirements for print ready files.
Kingston Printing reserves the right to cancel an order for any reason, with or without cause. In such instances a cancellation fee will not be applied. Charges for work done to that point may apply.
Kingston Printing offers two main proofing methods, outlined below.
An electronic proof in PDF format is available for any of our printed products. An electronic proof is an industry-accepted method for approving correct size and layout, content, and for making non-critical qualitative decisions about color. Once all of the files needed for your job are uploaded to our website, we will check your files, and email you a link to your PDF proof within 2 - 8 business hours. A project involving variable data printing can take anywhere from 8-24 business hours or more to proof, depending on complexity.
A contract proof is a hard-copy proof that is intended to closely match press output, and is available at additional cost for projects where color match is more critical. Because contract proofs are not electronic files, they must be shipped to you for approval, and you must ship them back to us before we can put your project on press. Most contract proofs are printed and shipped the same business day. Contract proofs for Catalogs and Magazines over 16 pages will ship the next business day.
For projects where color match is critical, the only guaranteed proofing method is a contract proof. Your approval of either an electronic proof or contract proof is a binding agreement between you and Kingston Printing that your project is correct, and ready to print. All contract proofs are property of Kingston Printing and therefore must be returned before your project can begin production. If you would like a copy of the proof for your records, you will need to purchase it at the time the original proofs are printed.
All printed materials are manufactured according to industry standard ink and colorant densities. Exact match to electronic proofing methods is not always possible. Kingston Printing is not liable for color matching or ink density on electronic proofs approved by customers. Electronic proofs will predict design layout, text accuracy, image proportion and placement, but not color match or density.
Kingston Printing uses state-of-the-art, high-quality reproduction equipment and techniques. We do our best to match gradient densities of each color to ensure quality results. However, color perception is very subjective, and Kingston Printing is not liable for the final appearance of printed colors.
The application of a coating or varnish may affect or change the appearance of the printed colors. Kingston Printing is not liable for the final color appearance of coated or varnished products.
Kingston Printing uses group-run offset printing methods whenever possible. Under certain conditions, we reserve the right to manufacture some products using digital printing technology. Aqueous coating is not currently available for digitally printed products. Please go to our Digital Printing page for more information on our digital printing capabilities.
All customer-supplied files, including artwork, layouts, and images must be in CMYK color mode. Kingston Printing is not responsible for color shifts that result from conversions from RGB or other color spaces to CMYK.
Kingston Printing is not liable for errors in a final product caused by any of the following, including, but not limited to:
Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Digital Artifacts that are Not Visible on Screen, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Incorrect back up of supplied file(s), Finished Product Size, or any errors resulting from a failure to read and comply with information provided in our Frequently Asked Questions (FAQ) and File Preparation Guide sections of the Kingston Printing website.
All customer-supplied files, including artwork, layouts, and images must be at least 200 dpi minimum resolution. Kingston Printing is not responsible for poor reproduction quality of customer-supplied images that do not meet the stated resolution standards.
Original customer-supplied artwork files and any associated customer-supplied transport or storage media will remain the property of the customer. Kingston Printing will retain these files and storage media supplied by the customer for one month after job shipment. If requested, Kingston Printing will provide estimated cost to return these materials to the customer.
All digital and analog artwork files, printing plates, proofs, tapes, disks, electronic media, and any other items supplied by or designed by Kingston Printing remain the exclusive property of Kingston Printing.
Kingston Printing stands behind its work, and we guarantee that you will be completely satisfied with the quality of your printed piece, or we will reprint your order at no additional charge or refund the printed product purchase price, subject to the following:
All printed materials are manufactured according to industry standard ink and colorant densities. Exact match to electronic proofing methods is not always possible. Kingston Printing is not liable for color matching or ink density on electronic proofs approved by customers. Electronic proofs will predict design layout, text accuracy, image proportion and placement, but not color match or density.
Kingston Printing uses state-of-the-art, high-quality reproduction equipment and techniques. We do our best to match gradient densities of each color to ensure quality results. However, color perception is very subjective, and Kingston Printing is not liable for the final appearance of printed colors.
Please note that when printing on uncoated paper, we cannot guarantee color match due to the tendency of uncoated papers to absorb more ink than our coated papers. Coated papers will generally yield a superior result for projects that require moderate or heavy ink coverage. Some projects can be printed on C1S (Coated 1 Side) paper stocks. The same issues apply to the uncoated side of a C1S that apply to any uncoated paper. Also, C1S stocks tend to be more prone to paper curl than stocks that are coated on both sides. We are not responsible for paper curl that occurs when printing on C1S papers.
Please note that there are a limited number of paper specifications that are published by paper manufacturers. These include brightness, caliper (thickness), and for text weight papers, opacity. Kingston Printing guarantees that all of our standard papers will have a brightness between 88 and 96, and that our standard text weight papers will have an opacity between 90 and 97. We will also guarantee that the caliper or thickness of our standard papers will measure within +/- 10 percent of the manufacturer-supplied specification.
Although we guarantee that our standard papers will meet the above specifications, because of pricing and availability issues, we cannot guarantee that the exact same brand paper will be used from one project to another. However, we will always source our papers from the same stable, reliable vendors. Paper manufacturers may also change the specifications of their papers at any time without notice.
Kingston Printing is not liable for errors in a final product caused by any of the following, including, but not limited to:
Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Digital Artifacts that are Not Visible on Screen, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Incorrect back up of supplied file(s), Finished Product Size, or any errors resulting from a failure to read and comply with information provided in our Frequently Asked Questions (FAQ) and File Preparation Guide sections of the Kingston Printing website.
All customer-supplied files, including artwork, layouts, and images must be at least 200 dpi minimum resolution. Kingston Printing is not responsible for poor reproduction quality of customer-supplied images that do not meet the stated resolution standards.
Kingston Printing allows for ± 1/32” tolerance for each bindery function.
Kingston Printing makes every effort to package final products so that they are not damaged in shipment. Sometimes, however, these precautions do not protect the shipped product because of the way the boxes are handled by the shipper. Therefore, Kingston Printing does not guarantee against damage that is caused by the shipper, though we will assist you in claiming those damages.
In most cases, we will ship you a slightly higher quantity than you ordered, at no additional charge. Sometimes, we may ship a slightly smaller quantity than you ordered. Printing industry trade standards allow for overage or underage of up to 5 percent. If you will be sending your print order to a mailing processor or need a guaranteed quantity, we suggest that you order at least 5 percent over the minimum quantity you need.
We digitally weigh all orders that leave our facilities to ensure that the correct number of pieces are delivered to our customers, or to outside mail processors. We are not responsible for errors, waste, or spoilage that occurs at outside operations like mail processors.
Promotional codes, non-profit grants, and any other promotions or discounts may only be applied to Kingston Printing' standard products, unless otherwise specified. Standard products are those printed on "Preferred" stocks, are listed under the "Main Products" menu, and have the promotional code box displayed. Discounts only apply to the print price, and do not apply to the following: 1) Shipping, handling, boxing, fulfillment, postage, or other non-printing related charges; 2) Already discounted jobs; 3) Custom jobs, which are defined as any job that is not directly order-able as configured from the Standard Products outlined above; and 4) Previous jobs.
You must notify Kingston Printing of any defects discovered in the ordered product within 6 business days of order acceptance or receipt of the product. In order to receive replacement, you must return (at your own expense) 100 percent of the received product within 30 calendar days from the time when the ordered product delivery was taken.
All charges related to expedited delivery (Rush Printing or Shipping) are non-refundable, including those charges related to orders that are returned for any reason.
Definition of Turnaround: Turnaround is the actual time it takes from when you approve your proof, or special materials are received (including custom stocks, PMS inks, etc), to when the job is ready for shipping/delivery. Shipping time and USPS delivery time are not included in the overall turnaround time. Actual delivery date depends on the shipping method chosen or on the USPS for jobs that are mailed. Please note that selecting the “Mail” option will typically add days to the overall turnaround time.
Weekends and observed holidays are not counted towards turnaround. Time required for photography, design services, also does not count towards turnaround.
Kingston Printing is not responsible for production delays caused by errors in customer-supplied files.
The cut off time for proof approval is 11PM EST. For any orders that receive proof approval prior to 11PM EST, the turnaround time begins on the following business day.
Turnaround Guarantee: Once you have approved your proof(s) and any special materials are received (applicable in custom jobs), we guarantee our turnaround. If we exceed the specified turnaround, we will provide a prorated refund of any rush charges, or we will provide a complimentary rush service on your next order.
Kingston Printing will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Kingston Printing be liable for any consequential or damages resulting from any delay in shipment or delivery.
Kingston Printing will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction, and/or technical problems may delay the manufacturing process. In case of delay caused by technical difficulty, rush charges/fees may be refunded, waived, or otherwise credited on a prorated basis where applicable, at our sole discretion. However, technical difficulty will not be grounds for order cancellation.
You agree not to hold Kingston Printing liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues, or any other circumstances beyond Kingston Printing' direct control. Kingston Printing shipment and delivery dates are calculated based upon estimates provided by our suppliers.
You agree that the shipping terms for all products are FOB (Free on Board) Shipping Point and ownership transfers from Kingston Printing to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the Shipper. Kingston Printing is not responsible for delays, errors, damage, or losses that occur as a result of the shipping process.
Loss or damage claims can only be filed for orders over $50.00 US in value and can only be filed after 30 days from shipment.
When a shipment is not delivered due to an error made by the customer in submitting the proper shipping address, Kingston Printing will reship the package with corrected address and charge you for any additional applicable shipping fees.
Kingston Printing is not liable for any United States Postal Service errors, including delay, loss, or failure to deliver.
For products that are provided to the customer in an electronic format, the customer agrees that delivery of such product(s) shall be deemed to have occurred either (a) at the time we transmit the product via email or other electronic transmission or (b) at the time we transmit a notification that the product is available for downloading from one of our servers.
Kingston Printing' Reward Program is subject to the following stipulations:
In addition to the above conditions, Kingston Printing reserves the right to change the Reward Program at any time without notice.
Any purchased lists are available for one year after the purchase is completed. Once the list has expired, it must be reordered to ensure the accuracy of the data. It is important to note that even the most up-to-date lists are not infallible. Common events such as moving, marriage, divorce and death can change who is counted on a mailing list at any time. It is due to such changes that we cannot guarantee 100 percent list accuracy. For those reasons and many others, there may be a percentage of mail that is undeliverable and/or may be returned.
Kingston Printing sources mailing lists from compilers that scrub their lists against the Do-Not-Call and Do-Not-Mail registries to ensure that the lists they purvey are compliant with all privacy laws and statutes at both the state and federal levels.